Terms of service

1. Who these terms cover

These terms apply when you use dougvb.music, book or purchase a service from Doug Van Bevers, or receive a digital resource from Doug. By completing a booking or purchase, you agree to the terms shown before checkout and these terms. If a signed coaching agreement conflicts with these website terms, the signed agreement controls for that coaching relationship.

You must be at least 18 to purchase. A student under 18 may participate only when a parent or legal guardian completes the booking, agrees to the applicable terms, and provides any required recording consent.

2. Services and fit

A complimentary coaching-fit call is a conversation about goals, readiness and whether a coaching relationship makes sense. It is not a lesson, diagnosis or promise of acceptance. A paid Clarity Session is a standalone working session. Longer coaching programs have their own scope, start date, cadence and support boundaries confirmed before enrollment.

Coaching is educational. Your progress depends on many factors, including practice, participation and circumstances outside Doug's control. No artistic, career, financial, health or other specific outcome is guaranteed.

3. Booking, payment and recurring plans

A paid booking is confirmed only after the payment and scheduling steps are complete. Prices, billing cadence and any minimum term are shown before purchase. Taxes, if legally required, may be added at checkout.

A monthly six-month coaching plan authorizes the disclosed recurring charge for the initial six-month term. The current offer continues month to month after that term only as disclosed before enrollment and in the written coaching agreement. You may stop the month-to-month continuation using the cancellation method in that agreement or by emailing Doug. A cancellation stops future eligible renewals; it does not automatically reverse charges already earned or due.

Payment processing is handled by the named checkout provider. Do not send card details by email. You are responsible for keeping your billing and contact information current.

4. Cancellations, rescheduling and refunds

The refund and cancellation policy is part of these terms. Unless a checkout or signed agreement states a different policy, individual sessions may be rescheduled with at least 24 hours' notice. Late cancellations and missed sessions are not refundable. If Doug must cancel, you may choose a reasonable replacement time or a refund for the affected session.

Ending a minimum-term coaching program early is governed by the written coaching agreement. Nothing in these terms limits a refund or remedy that applicable law requires.

5. Recordings, privacy and student materials

A lesson may be recorded with the student's consent for private educational reference. Doug will not publish a student's name, image, playing, recording or story as a testimonial or marketing asset without separate permission. Personal information is handled as described in the privacy notice.

Materials you provide remain yours. You give Doug permission to use them only as reasonably needed to teach you or deliver the requested service. Do not provide material that you do not have the right to share.

6. Educational materials and license

Doug retains ownership of Melodic Pathways, the Landmark System, lesson templates and original educational materials. Unless a separate license says otherwise, purchased or lesson-specific diagrams, summaries, Guitar Pro files, PDFs, audio references and downloads are licensed to one purchaser for personal study. You may not resell, publish, upload, distribute or use them to train an AI model without written permission.

Reasonable personal backups are allowed. Rights in third-party songs, recordings, notation, platforms and merchandise remain with their respective owners.

7. Acceptable use

Do not misuse the site, interfere with its operation, attempt unauthorized access, scrape private student information, impersonate another person, or use the services for unlawful, abusive or infringing activity. Doug may decline or end service for safety, harassment, nonpayment, repeated disruption or a material breach, subject to any refund required by the applicable agreement or law.

8. Testimonials and honest reviews

Any testimonial must reflect a real person's honest experience and will not be presented as a guarantee of typical results. You are free to leave an honest review. Nothing in these terms restricts a lawful review, report to a regulator, or discussion of your own experience.

9. Availability and third-party services

Doug works to keep the site and services available but does not promise uninterrupted access. Cal.com, Stripe, YouTube, Bandcamp and other clearly identified services operate under their own terms and privacy practices. Doug is not responsible for an outage or failure outside his reasonable control, but will work in good faith to resolve an affected booking or delivery.

10. Liability and legal rights

To the fullest extent allowed by law, Doug is not liable for indirect, incidental, special or consequential loss arising from the site or services. For a paid claim, Doug's aggregate liability is limited to the amount you paid for the affected service. These limits do not apply where the law does not allow them, including liability that cannot legally be waived.

Texas law governs these terms, without overriding mandatory consumer protections that apply where you live. Before filing a lawsuit, both sides agree to make a good-faith effort to resolve the issue by email. If it cannot be resolved, courts with lawful jurisdiction in Travis County, Texas may hear the dispute. This section does not prevent either side from using a lawful small-claims process or seeking urgent injunctive relief.

11. Changes and contact

Doug may update these terms for future use of the site or future purchases. A material change to an existing paid arrangement will not silently replace the written terms you accepted for that arrangement.

Questions, cancellation notices and support requests can be sent to dugvanbev@gmail.com.